Refund policy

Returns & Refunds Policy

The Farm Shop Farmers Market

At The Farm Shop Farmers Market, we take great care in sourcing, packing and delivering fresh, high-quality produce and goods. If something isn’t quite right, we’re here to help.

Unsatisfactory or Damaged Items

If you’re unsatisfied with any item in your order, please email admin@thefarmshop.au within 24hr of delivery and include clear photos of the affected item(s).

• Photos are required for all refund or replacement requests

• No refunds will be issued without photos

• Each claim will be assessed on a case-by-case basis

Order Changes & Cancellations

To ensure we can source fresh produce, allocate stock correctly, and run efficient delivery routes, the following conditions apply:

• No changes to orders, delivery addresses, or cancellations can be made within 24 hours of the delivery truck leaving The Farm Shop

• This timeframe allows us to finalise packing and optimise the delivery run efficiently

Requests made outside of this window unfortunately cannot be accommodated.

Our Commitment

We’re committed to transparency, fairness, and supporting our farmers while delivering the best possible experience to our customers. If you have any questions, please reach out — we’re always happy to chat.